Terms of Service

Effective Date: May 28, 2026  |  Last Updated: May 28, 2026

1. Acceptance of Terms

By accessing, browsing, or using the Site or any services provided by Dions, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy, which is incorporated herein by reference. These Terms constitute a legally binding agreement between you ("User," "Customer," or "you") and Dions.

If you are using our Site or services on behalf of an organization, business, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" refers to that entity. If you do not have such authority, or if you do not agree to these Terms, you may not use our services.

These Terms apply to all visitors, users, and others who access or use the Site, including but not limited to customers who place food orders, make reservations, browse our menu, or otherwise interact with any feature of cafe-dions.digital.

Your continued use of the Site following the posting of any changes to these Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically to stay informed of any updates.

2. Description of Services

Dions is a food service business that operates through its website at cafe-dions.digital. Through our Site and associated platforms, we may offer the following services:

• Online Menu Browsing: Users may browse our current food and beverage offerings, including descriptions, pricing, allergen information, and daily specials.
• Online Ordering: Customers may place orders for food and beverages for pickup, delivery, or dine-in, subject to availability and operating hours.
• Reservation Services: Customers may request or confirm reservations for dining at our establishment, subject to availability.
• Catering Inquiries: Users may submit inquiries regarding catering services for events, gatherings, or corporate functions.
• Loyalty Programs: We may, from time to time, offer loyalty or rewards programs accessible through the Site.
• Promotional and Marketing Communications: Users who opt-in may receive newsletters, promotional offers, and updates about new menu items or events.
• Customer Support: Users may contact us through provided communication channels for assistance with orders, reservations, or general inquiries.

All services are subject to availability. Dions reserves the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Menu items, pricing, and availability are subject to change at any time. Images displayed on the Site are for illustrative purposes only and may not precisely represent the final product served or delivered.

3. User Eligibility and Account Registration

You must be at least thirteen (13) years of age to use this Site. If you are under the age of eighteen (18), you represent that you have your parent's or legal guardian's permission to use the Site and that they have agreed to these Terms on your behalf. Users who place orders involving alcoholic beverages (where applicable) must be at least twenty-one (21) years of age and may be required to present valid government-issued identification upon delivery or at the point of service.

Certain features of our Site may require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the confidentiality of your account credentials, including your password;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at our sole discretion if we believe that the information you provided is inaccurate, false, or incomplete, or if you have violated these Terms.

4. User Obligations and Prohibited Activities

As a user of our Site and services, you agree to use them only for lawful purposes and in a manner consistent with these Terms. You are solely responsible for your conduct while using the Site.

4.1 General User Obligations

You agree to:

• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Site;
• Use the Site only for personal, non-commercial purposes unless expressly permitted by us in writing;
• Provide truthful, accurate, and complete information when placing orders, creating an account, or submitting any form on the Site;
• Honor all orders you place, including timely payment for any purchases made;
• Treat our staff, delivery personnel, and other users with respect and courtesy.

4.2 Prohibited Activities

You agree that you will NOT:

• Use the Site in any way that violates any applicable federal, state, local, or international law or regulation, including, without limitation, the Federal Trade Commission Act (FTC Act), the Computer Fraud and Abuse Act (CFAA), or any other applicable consumer protection laws;
• Transmit, distribute, or upload any material that is defamatory, obscene, offensive, harmful, or otherwise objectionable;
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity;
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site, or which may harm Dions or users of the Site;
• Use any automated tools, bots, scrapers, or other data collection or extraction methods on the Site without our prior written consent;
• Attempt to gain unauthorized access to any part of the Site, server, or database connected to the Site;
• Introduce any viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material;
• Place fraudulent, false, or duplicate orders, or use stolen payment information;
• Post, upload, or share false reviews, ratings, or testimonials regarding our products or services;
• Copy, reproduce, distribute, modify, create derivative works of, or exploit any content from the Site without express written permission from Dions;
• Use the Site to send unsolicited commercial communications (spam) to other users;
• Engage in any activity that could damage, disable, overburden, or impair the Site's functionality or servers.

Violation of any of the above prohibited activities may result in immediate termination of your access to the Site and services, and may expose you to civil and/or criminal liability.

5. Orders, Payments, and Pricing

5.1 Order Placement

When you place an order through our Site, you are making an offer to purchase the selected items at the stated price. Dions reserves the right to accept or decline any order at its sole discretion. An order confirmation sent to your email address constitutes our acceptance of your order and creates a binding agreement for that transaction.

All orders are subject to availability. In the event that an ordered item becomes unavailable after your order is confirmed, we will notify you and offer a suitable alternative or a full refund for the unavailable item.

5.2 Pricing

All prices displayed on the Site are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, delivery fees, or service charges unless explicitly stated. Any applicable sales tax will be calculated and displayed at checkout based on your jurisdiction and the nature of the items ordered, in accordance with applicable state and local tax laws.

5.3 Payment Terms

Payment for orders must be made at the time of purchase unless otherwise agreed upon in writing for catering or corporate accounts. We accept various forms of payment as indicated on the Site, including but not limited to major credit cards, debit cards, and approved digital payment methods. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You authorize us to charge the payment method for the total amount of your order, including applicable taxes and fees.

We use industry-standard encryption and security protocols to protect your payment information. However, we cannot guarantee the absolute security of any transaction conducted over the internet.

5.4 Cancellations and Refunds

Cancellation and refund policies vary depending on the type of service. Once a food order has been confirmed and preparation has begun, cancellations may not be accepted. For reservations, cancellations must be made within the time period specified at the time of booking. For catering services, cancellation terms will be outlined in the specific catering agreement. If you believe you are entitled to a refund, please contact us at [email protected] within 48 hours of the relevant transaction.

6. Intellectual Property Rights

The Site and all of its content, features, and functionality — including but not limited to all text, graphics, photographs, logos, menu designs, icons, button icons, images, audio clips, digital downloads, data compilations, software, and the compilation thereof — are the exclusive property of Dions or its content suppliers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Dions name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Dions or its affiliates. You may not use such marks without the prior written permission of Dions. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site solely for your personal, non-commercial use in accordance with these Terms. You must not:

• Reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit the Site or any portion of it;
• Use data mining, robots, scraping, or similar data gathering or extraction methods on the Site;
• Frame or mirror any part of the Site without our prior written consent;
• Remove any copyright, trademark, or other proprietary notices from any portion of the Site.

Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws. Nothing in these Terms grants you any right or license beyond the limited license expressly stated herein.

7. User-Generated Content

If you submit, post, or upload any content to our Site, including reviews, comments, feedback, photographs, or other materials ("User Content"), you grant Dions a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that: (a) you own or control all rights to the User Content you submit; (b) the User Content is accurate; (c) the User Content does not violate these Terms, and will not cause injury to any person or entity. Dions takes no responsibility and assumes no liability for any User Content posted by you or any third party.

Dions reserves the right to remove any User Content at its sole discretion, without notice, for any reason, including if we believe such content violates these Terms or applicable law.

8. Third-Party Links and Services

The Site may contain links to third-party websites, services, or platforms (such as delivery service aggregators, mapping services, or social media platforms) that are not owned or controlled by Dions. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party websites you visit.

The inclusion of any link on our Site does not imply our endorsement of the linked site. Use of any such linked website is at the user's own risk.

9. Disclaimers — As-Is Basis

Without limiting the foregoing, Dions makes no representation or warranty that:

• The Site will be available, uninterrupted, timely, secure, or error-free;
• The results that may be obtained from using the Site will be accurate or reliable;
• The quality of any products, services, information, or other material purchased or obtained through the Site will meet your expectations;
• Any errors in the Site will be corrected;
• The Site or the servers that make it available are free of viruses or other harmful components;
• Menu item descriptions, photographs, allergen information, or nutritional data are always current, complete, or accurate. Users with food allergies or dietary restrictions are strongly advised to contact us directly at [email protected] before placing any order.

All food and beverage products are subject to availability and may vary. Dions is not responsible for any adverse reactions resulting from inaccurate allergen or ingredient information provided by suppliers. Customers are encouraged to inform our staff of any food allergies or dietary requirements prior to ordering.

Some jurisdictions do not allow the exclusion of certain warranties. As such, some of the above exclusions may not apply to you.

10. Limitation of Liability

IN NO EVENT SHALL DIONS'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SITE AND SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO DIONS IN THE SIX (6) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).

The limitations of liability set forth in this Section shall apply regardless of the form of the action — whether in contract, tort (including negligence), strict liability, or otherwise — even if Dions has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, so the above limitations may not apply to you.

11. Indemnification

You agree to defend, indemnify, and hold harmless Dions and its officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Site or services, including but not limited to any content you submit or transmit through the Site;
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right;
• Your violation of any applicable law, regulation, or government order;
• Any claim that your User Content caused damage to a third party;
• Any fraudulent, negligent, or intentionally wrongful actions or omissions on your part.

This indemnification obligation will survive the termination of these Terms and your use of the Site. Dions reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or related to them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Dions operates, without giving effect to any choice-of-law or conflict-of-law rules or provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the federal or state courts of competent jurisdiction located within the United States, and you hereby consent to the personal jurisdiction and venue of such courts.

These Terms are also subject to applicable federal consumer protection laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Where the California Consumer Privacy Act (CCPA/CPRA) or other applicable state privacy laws are relevant to your use of the Site, those protections apply as further described in our Privacy Policy.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

13. Dispute Resolution

13.1 Informal Resolution

Before filing any formal legal claim, you agree to first attempt to resolve the dispute informally by contacting Dions at [email protected] with a written description of the dispute, including your name, contact information, and a detailed description of the issue and your requested resolution. We will attempt to resolve the dispute within thirty (30) calendar days of receiving your notice. If the dispute is not resolved within that period, either party may proceed with formal dispute resolution as described below.

13.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for disputes that qualify for small claims court, you and Dions agree that any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the Site or services, shall be resolved solely by binding, individual arbitration and not in a class, representative, or consolidated action or proceeding. You and Dions waive the right to a trial by jury or to participate in a class action. This arbitration agreement applies to all disputes regardless of their nature.

The arbitration shall be administered by a recognized arbitration provider in accordance with its rules in effect at the time the arbitration is initiated. The arbitrator shall apply these Terms and applicable law. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND DIONS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. If this class action waiver is found to be unenforceable, then the arbitration agreement in Section 13.2 shall be null and void as to that claim, and the parties shall resolve such claim through litigation in the courts described in Section 12.

13.4 Small Claims Court

Notwithstanding the above, either party may bring an individual action in a small claims court for disputes that qualify under the applicable small claims court rules, provided the matter remains in small claims court and is pursued only on an individual (non-class) basis.

14. Term and Termination

These Terms of Service shall remain in full force and effect while you use the Site or services. We reserve the right, in our sole and absolute discretion, to:

• Deny or restrict access to the Site or services to any person for any reason or no reason;
• Suspend or terminate your account or access to the Site immediately, with or without prior notice, if we believe that you have violated these Terms or applicable law;
• Discontinue any or all aspects of the Site or services at any time, temporarily or permanently, with or without notice.

Upon termination of your access, your right to use the Site and services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation: ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

If you wish to terminate your account (where applicable), you may do so by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities that arose prior to the date of termination.

15. Changes to These Terms

Dions reserves the right to modify, amend, or update these Terms of Service at any time and for any reason at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. Where required by applicable law, we may also provide additional notice of material changes, such as by posting a notice on the Site's homepage or sending an email to registered users.

Your continued use of the Site or services following the posting of revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Site and services immediately. We encourage you to review these Terms regularly to stay informed of any updates.

We may also update, modify, or discontinue any feature, product, or service offered through the Site at any time without liability to you.

16. Severability

If any provision of these Terms of Service is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or contrary to any applicable law or public policy, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be so modified, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected by the invalidity or unenforceability of the modified or severed provision.

No waiver by Dions of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Dions to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies posted on the Site, constitute the entire and exclusive agreement between you and Dions with respect to your use of the Site and services. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Site and services.

No oral or written information or advice given by Dions or any of its representatives shall create a warranty or otherwise expand the scope of these Terms. You may not assign, delegate, or transfer your rights or obligations under these Terms without our prior written consent. Dions may freely assign these Terms without restriction.

18. Force Majeure

Dions shall not be liable to you for any delay or failure to perform its obligations under these Terms to the extent that such delay or failure results from causes beyond Dions's reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, fires, floods, earthquakes, governmental actions, war, civil unrest, labor disputes, supply chain disruptions, utility failures, internet or telecommunications outages, or any other event beyond the reasonable control of Dions ("Force Majeure Event").

In the event of a Force Majeure Event, we will make reasonable efforts to provide notice to affected customers and to resume normal operations as quickly as possible.

19. Accessibility

Dions is committed to ensuring that our website is accessible to all users, including those with disabilities, in compliance with the Americans with Disabilities Act (ADA) and applicable web accessibility standards. If you experience any accessibility issues while using our Site, please contact us at [email protected] and we will make every reasonable effort to address your concerns in a timely manner.

20. Electronic Communications

By using our Site or communicating with us via email, you consent to receive electronic communications from Dions. These electronic communications may include notices about your account, transactional information, promotional materials (if you have opted in), and other information concerning or related to the Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

21. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service, your use of the Site, or any of our services, please do not hesitate to contact us using the information below:

These Terms of Service were last updated on May 28, 2026. By using the Site or services offered by Dions, you acknowledge that you have read, understood, and agree to be bound by all of the terms and conditions set forth herein.